Privacy Notice Template
1. Welcome to our Privacy Notice
We recommend that you read through our privacy notice, because it’s important that you understand how we use, process and store your personal information.
We respect your right to privacy and will only process personal information you provide to us in accordance with the EU General Data Protection Regulation (GDPR) which is the EU regulation surrounding data protection which became applicable in May 2016, the Privacy and Electronic Communications (EC Directive) Regulations 2003 which is to be replaced by the ePrivacy regulation which is expected to become applicable in May 2018, and other applicable privacy laws.
Life Ensure Solutions Ltd is committed to protecting and respecting your rights. This privacy notice (‘notice’) explains how we collect, store and use personal information when our customers and website visitors (you, you or your) purchase one of our products or otherwise provide us with personal information. Our privacy notice will provide you with details about:
• The types of personal information we collect from you;
• How we use it;
• The rights you have to control our use of it.
This notice applies regardless of how we collect your personal information.
2. Who is Life Ensure Solutions Ltd
Life Ensure Solutions Ltd is an appointed representative of KLO financial services Limited which is authorised and regulated by the Financial Conduct Authority. Financial Services Register number 710272 .
3. Data Controller
For the purposes of Data Protection laws, KLO financial services is the Data Controller of personal information covered by this notice.
You may contact Life Ensure Solutions Ltd about all issues related to this notice, your personal information and to exercise your rights under Data Protection laws.
4. When do we collect personal information?
We collect and process personal information about you, in order to…
Any personal information you supply will be held securely, in accordance with data protection rules; this allows us to effectively manage your relationship with us.
5. Where do we collect your information?
We may collect and process the following Personal Data:
Information you give us by completing forms on our Website www.lifeensure.co.uk. We may also collect information when you let us know about an issue on our Website. Quotes under these forms are here to remind you about your rights on your Personal Data, as stated hereinafter. You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us.
If you contact us, we may keep a report of this correspondence and we may record our communications for quality and training’s purposes.
Details about your visits on our website -including your browsing Data, your path, your browsing language, your localisation Data or other communication’s information- and the resources you have access to.
5.1 Visiting and using our website
You may visit
5.3 Third parties
We do not share your information with any third parties for marketing purposes.
6. Why do we collect this personal information?
Your Data enables us to make sure that our Website is the most efficient possible and to allow you to take part to the interactive functions of the Website. Such as to:
• Estimate our audience’s size and the way they use our Website;
• Store information about your preferences and therefore personalise our Website depending on your personal interests;
• Improve your searches and our Website;
• Recognise you when you return to our Website;
• Maximise commercial information and share with you information about our products and services corresponding to your personal interests, as long as you gave your consent to receive such information. In certain circumstances, your Data allows us to fulfill our obligations in relation to a contract between us and you. (for example, executing an order or service, sending documentation, etc. We may also use your Data to inform you about changes and developments of our service.
When you share Personal Data of another person with us, you confirm that they provided their consent for you to act on their behalf and that they were informed about our identity and the purposes of their Data processing.
6.1 Staying in touch with you
N/A
6.2 Process applications
Once Life Ensure Solutions has undertaken a review of your protection needs and made recommendations if the client proceeds with the quote Life Ensure will collect private information to submit an application to the recommended provider.
6.3 Prevent and detect crime
Life Ensure Solutions will preform ID verification and money laundering checks in accordance with the FCA rules and regulations.
7. Who do we share your personal information with?
Life Ensure shares your information with the following:
• Principal firm (Financial Advice Network)
• Product providers & Lenders
• Service providers and professional advisers
• Regulatory bodies and law enforcement agencies
• Other third parties where required or permitted by law
8. Do you share personal information outside the UK?
We do not share your information with any third parties outside the UK
9. How long will you keep my personal information for?
We keep your personal information only as long as is necessary for the purpose for which it was collected and to meet regulatory or legislative requirements. Personal information will be securely disposed of when it is no longer required, in accordance with our Data Retention and Disposal Schedule. A copy of this is available using the contact details below.
10. What are my rights with regards to my personal information?
• The purposes of the processing;
• The right to be informed - You can request that I provide 'fair processing information', typically through this privacy notice;
• The right of access - You may request a copy of the personal information I hold about you using the contact details found on the end of this policy;
• The right to rectification - The accuracy of your personal information is important to me. You have the right to ask me to update or correct your personal information;
• The right to erasure - You may request the deletion or removal of personal data where there is no compelling reason for its continued processing;
• The right to object - You may object to the processing of your data based on legitimate interests;
• The right to restrict processing - You have a right to request I 'block' or suppress processing of your personal data;
• The right to data portability - You may request to obtain and reuse your data; and
• The right not to be subject to automated decision-making including profiling.
If you wish to correct, restrict, delete or make changes to your personal information, or any of the data subject rights listed above, please contact me at the number/address listed below.
11. How do I look after children’s information?
Life Ensure Solutions Ltd will not use information about minors unless it is in direct connection with a provider application for an investment i.e. Junior ISA or a trust.
Information is held in an application that is password protected and also has secure encryption.
12. Legal bases for processing personal information
The processing of your personal data is allowed under a number of lawful basis. The data required for the provision of products and services is processed on the basis there is a contract with you to do so. Any relevant marketing activity I undertake is done because and as a firm I have a legitimate interest to do so however you have rights, as listed in 10 above, which impact how we can use and process your data.
13. Notification of a data breach
If a security breach causes an unauthorized intrusion into our system that materially affects you, we will notify you as soon as possible and later report the action we took in response to any breach.
14. Contacting us
If you have any questions about how we collect, store and use personal information; would like to make a complaint regarding privacy; or if you have any other privacy related questions, please contact us by using any of the following means:
• Phone us on: 07584029261
• Email us at: keith.jarrett@lifeensure.co.uk
• Write to us at
Life Ensure Solutions
The Big Peg
120 Vyse street
Birmingham
B18 6NF
If you have already contacted us but are still not satisfied, you have the right to refer your complaint to the Information Commissioners Office. They can be contacted by using any of the following means:
• Phone them on 0303 123 1113
• Use their live chat facility on their website ico.org.uk
• Write to them at
Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF